Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible and we will do our best to assist you.

When Can I Cancel My Order?

Orders may only be cancelled before they have been shipped.

Once your order has been dispatched and you have received a shipping confirmation email containing your tracking number, your order can no longer be cancelled.

At that stage, your order has been handed over to the delivery carrier and can no longer be modified or cancelled.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after they are placed.

Because we work quickly to prepare every order, we encourage you to carefully review your order details before completing your purchase.

Order Processing Time

After we receive your order, it will be processed and shipped within 1–3 business days.

Processing times may be longer during holidays, promotional periods, or in the event of circumstances outside our control. If there is an unexpected delay with your order, we will contact you by email.

How to Cancel an Order

If you wish to cancel your order, please submit a cancellation request as soon as possible using one of the following methods:

  • Sign in to your account, or access your order through your order confirmation email, and click the “Cancel Order” button.
  • Contact us directly by email with your order details and cancellation request.

Cancellation requests must be received during our business hours: 9:00 AM – 5:00 PM JST (Japan Standard Time).

Requests submitted outside of business hours will be reviewed on the next business day. If your order has already been processed or shipped by the time we review your request, it can no longer be cancelled.

If the “Cancel Order” button is no longer visible on your order page, this means the cancellation window for your order has closed.

Need to Change Your Order?

If you notice an error with your order—such as your shipping address, contact information, or another important detail—please contact us immediately by email or whatsapp.

We will make every reasonable effort to update your order before it has been shipped.

Once your order has been dispatched, we are unable to make any changes, and responsibility for the shipment passes to the customer.

Orders That Cannot Be Cancelled

The following orders cannot be cancelled:

  • Custom-made jewellery
  • Personalized or engraved items
  • Resized jewellery
  • Special order items
  • Sale or discounted items

These orders begin processing immediately and are therefore not eligible for cancellation.

After Your Order Has Shipped

Once you have received your shipping confirmation email and tracking number:

  • Your order can no longer be cancelled.
  • Shipping information can no longer be changed.
  • Delivery cannot be stopped by Sanish Pearl.

If you no longer wish to keep your purchase after receiving it, you may request a return if your order meets the requirements outlined in our Returns & Refunds Policy.

Cancellation Refunds

If your cancellation request is approved before your order has been shipped, your refund will be issued either to:

  • Your original payment method, or
  • Store Credit, if you selected this option during the cancellation process.

Refunds are typically processed within 3–5 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Questions?

If you have any questions about cancelling or changing your order, please contact us as soon as possible. The earlier we receive your request, the greater the chance we can assist before your order is dispatched.