Shipping Policy

At Sanish Pearl, every order is carefully inspected, securely packaged, and prepared for delivery with the care your jewellery deserves.

Shipping Within Japan

We offer free shipping on all orders within Japan, with no minimum purchase required.

Orders within Japan are shipped using Yamato Transport.

Estimated delivery time after shipment is 1–5 business days, depending on the delivery location and courier conditions.

International Shipping

We ship Sanish Pearl jewellery internationally using Japan Post.

Orders valued at US$320 or more qualify for free international shipping.
Orders valued below US$320 will be charged an international shipping fee, calculated at checkout.

Estimated international delivery time after shipment is 7–14 business days, depending on the destination, customs clearance, and local delivery conditions.

Order Processing Time

After we receive your order, it will be processed and shipped within 1–3 business days.

Processing times may be longer during holidays, promotional periods, or in the event of circumstances outside our control. If there is an unexpected delay with your order, we will contact you by email.

Tracking Your Order

A tracking number will be sent to you by email within a few days of placing your order, once your package has been prepared and registered with the shipping carrier.

You can enter the tracking number on the relevant delivery company’s website:

Yamato Transport for deliveries within Japan
Japan Post for international deliveries

Please allow some time for the tracking information to become active after receiving your shipping confirmation email.

Customs and Import Duties

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee paid to Sanish Pearl.

Customs policies and charges vary by country. For further information, please visit our Customs and Import Tax Policy page.

Incorrect or Incomplete Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an error after placing your order, please contact us by email immediately. We will make every reasonable effort to update the address before the package is shipped.

Once an order has been dispatched, we may no longer be able to change the delivery address.

Sanish Pearl is not responsible for delays, failed deliveries, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost, please contact us as soon as possible.

Sanish Pearl will contact the delivery company and file a claim or investigation on your behalf.

Please note that courier investigations may take time to complete. We will keep you informed of any updates we receive from the delivery company.

Delivery estimates are provided as a guide and may be affected by customs clearance, weather, public holidays, local postal delays, or other circumstances outside our control.

Delivery Attempts and Unclaimed Packages

Customers are responsible for monitoring their tracking information and arranging redelivery when necessary.

If a package is returned to Sanish Pearl because it was unclaimed, refused, or could not be delivered, the customer may be responsible for any additional shipping, return, customs, or handling costs before the order can be sent again.