Returns & Refunds

At Sanish Pearl, every piece is carefully selected and inspected before it leaves our showroom. If you're not completely satisfied with your purchase, we're happy to offer a refund, provided you meet our return requirements.

All returns must be initiated within 15 days of receiving your order.

Returns Within Japan

Customers in Japan may return eligible items within 15 days of receiving their order, provided the returned item meets our Return Requirements and Quality Standards outlined below.

How to Start a Return

To begin your return, access your order using one of the following methods:

  • Log in to your account using the email address associated with your order, then open the order you would like to return.
  • Alternatively, open your order confirmation email and click “View Order.”

Once you are on your order page, click the “Return” button and follow the instructions to start your return request.

Return method

Once you receive your Return Approved email, please arrange your return through your preferred courier, such as Yamato Transport, and select Cash on Delivery (着払い / Chakubarai). This allows Sanish Pearl to cover the return shipping cost.

Returns within Japan are free of charge.

If your return package is lost in mail or never reaches us, unfortunately we will be unable to issue a refund. (Detailed return instructions will be provided via email)

Inspection & Refund Process

Once your return arrives at Sanish Pearl:

  1. We will send you an email confirming that your package has been received.
  2. Our quality inspection will be completed within 1–3 business days.
  3. You will receive an email informing you whether your return has been approved or declined.
  4. If approved, your refund or store credit will be processed according to the refund method you selected when submitting your return request.
  5. Once your refund or store credit has been processed, we will send you a final confirmation email.

Please allow your payment provider additional processing time for refunds to appear in your account.

International Returns

Customers outside of Japan may return eligible items within 15 days of receiving their order, provided the returned item meets our Return Requirements and Quality Standards outlined below.

How to Start a Return

To begin your return, access your order using one of the following methods:

  • Log in to your account using the email address associated with your order, then open the order you would like to return.
  • Alternatively, open your order confirmation email and click “View Order.”

Once you are on your order page, click the “Return” button and follow the instructions to start your return request.

Return Shipping

Once you receive your Return Approved email, Please return your package using your preferred postal or courier service. We strongly recommend using a tracked shipping service, as you are responsible for the shipment until it is delivered to Sanish Pearl.

International customers are responsible for all return shipping costs.

If your return package is lost in transit or never reaches us, unfortunately we will be unable to issue a refund. (Detailed return instructions will be provided via email)

Customs & Import Duties

Any customs duties, import taxes, or other government charges paid on your original order are non-refundable for standard returns.

Inspection & Refund Process

Once your return arrives at Sanish Pearl:

  1. We will send you an email confirming that your package has been received.
  2. Our quality inspection will be completed within 1–3 business days.
  3. You will receive an email informing you whether your return has been approved or declined.
  4. If approved, your refund or store credit will be processed according to the refund method you selected when submitting your return request.
  5. Once your refund or store credit has been processed, we will send you a final confirmation email.

Please allow your payment provider additional processing time for refunds to appear in your account.

Return Requirements & Quality Standards

To qualify for a refund, your returned item must meet all of the following requirements:

  • The original tag must still be attached and must not be removed or altered.
  • The jewelry must be in its original, unworn condition.
  • The item must show no signs of wear or use.
  • The pearls and jewelry must be free from makeup, perfume, stains, scratches, dirt, or any other marks.
  • The item must be returned in its original Sanish Pearl presentation box, together with any original packaging provided.

Returns that do not meet these requirements may not qualify for a refund.

If your return does not pass our quality inspection and you would like the item returned to you, please contact us by email. We will gladly ship the item back to you; however, all associated shipping costs, customs duties, import taxes, and any other applicable fees will be your responsibility.

Refund Policy

Approved refunds are issued either to:

  • Your original payment method, or
  • Store Credit, if you selected this option when submitting your return request.

Please note:

  • Original shipping charges are non-refundable for international orders.
  • Only the purchase price of the returned item(s) will be refunded.
  • Customs duties, import taxes, and government fees paid on standard international orders are non-refundable.
  • Refund processing times may vary depending on your bank or payment provider after we have issued the refund.